Tasmanian Hospital and Emergency Health System Survey — Results
Privacy-protected results: Only combined answers to choice questions are shown. Written responses are never displayed publicly, and categories containing fewer than 5 answers are suppressed.
Total anonymous responses: 5
1. ABOUT THE EVENT — Are you answering about:
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| My own experience | Fewer than 5 | Suppressed |
| A family member’s experience | Fewer than 5 | Suppressed |
| Someone I supported or cared for | Fewer than 5 | Suppressed |
| Someone who has since died | 0 | 0.0% |
| Another situation I directly witnessed | 0 | 0.0% |
2. Approximately when did the event happen?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Within the past month | 0 | 0.0% |
| 1–3 months ago | Fewer than 5 | Suppressed |
| 4–6 months ago | Fewer than 5 | Suppressed |
| 7–12 months ago | Fewer than 5 | Suppressed |
| 1–2 years ago | 0 | 0.0% |
| 2–5 years ago | 0 | 0.0% |
| More than 5 years ago | 0 | 0.0% |
| Prefer not to say | 0 | 0.0% |
3. In which part of Tasmania did the event begin?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| North-West Coast | 5 | 100.0% |
| West Coast | 0 | 0.0% |
| Northern Tasmania | 0 | 0.0% |
| North-East Tasmania | 0 | 0.0% |
| Central Tasmania | 0 | 0.0% |
| Greater Hobart | 0 | 0.0% |
| South-East Tasmania | 0 | 0.0% |
| East Coast | 0 | 0.0% |
| King Island | 0 | 0.0% |
| Flinders Island | 0 | 0.0% |
| Another Tasmanian area | 0 | 0.0% |
| Prefer not to say | 0 | 0.0% |
4. How would you describe the location where the event began?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Major city | Fewer than 5 | Suppressed |
| Regional town | Fewer than 5 | Suppressed |
| Small rural town | 0 | 0.0% |
| Remote community | 0 | 0.0% |
| Farm or isolated property | 0 | 0.0% |
| On a road or while travelling | 0 | 0.0% |
| A hospital or health facility | 0 | 0.0% |
| Unsure | 0 | 0.0% |
5. What was the patient’s age group at the time?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Under 5 | 0 | 0.0% |
| 5–17 | Fewer than 5 | Suppressed |
| 18–29 | 0 | 0.0% |
| 30–44 | Fewer than 5 | Suppressed |
| 45–59 | Fewer than 5 | Suppressed |
| 60–69 | Fewer than 5 | Suppressed |
| 70–79 | 0 | 0.0% |
| 80–89 | 0 | 0.0% |
| 90 or older | 0 | 0.0% |
| Prefer not to say | 0 | 0.0% |
6. What was the main medical event?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Suspected heart attack or other cardiac event | Fewer than 5 | Suppressed |
| Suspected stroke or transient ischaemic attack | 0 | 0.0% |
| Severe breathing problem | 0 | 0.0% |
| Severe infection or suspected sepsis | 0 | 0.0% |
| Serious injury or trauma | 0 | 0.0% |
| Acute abdominal or surgical condition | Fewer than 5 | Suppressed |
| Mental health crisis | 0 | 0.0% |
| Maternity or pregnancy emergency | 0 | 0.0% |
| Child or infant emergency | 0 | 0.0% |
| Medication reaction or poisoning | 0 | 0.0% |
| Sudden loss of consciousness or seizure | 0 | 0.0% |
| Another urgent medical condition | Fewer than 5 | Suppressed |
| Diagnosis was not known | Fewer than 5 | Suppressed |
| Prefer not to say | 0 | 0.0% |
7. How suddenly did the condition develop?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Suddenly, within minutes | 0 | 0.0% |
| Over less than one hour | Fewer than 5 | Suppressed |
| Over several hours | Fewer than 5 | Suppressed |
| Over one or more days | Fewer than 5 | Suppressed |
| The condition followed an accident or injury | 0 | 0.0% |
| Unsure | Fewer than 5 | Suppressed |
8. GETTING HELP — What was the first action taken?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Called 000 for an ambulance | Fewer than 5 | Suppressed |
| Called a GP or medical centre | 0 | 0.0% |
| Called Healthdirect or another telephone health service | 0 | 0.0% |
| Went directly to a hospital | Fewer than 5 | Suppressed |
| Went to an urgent care or community health service | 0 | 0.0% |
| A health professional arranged the transfer | 0 | 0.0% |
| No help was sought immediately | 0 | 0.0% |
| Other | 0 | 0.0% |
9. Approximately how long after symptoms began was medical help first requested?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Immediately | 0 | 0.0% |
| Within 10 minutes | Fewer than 5 | Suppressed |
| 11–30 minutes | 0 | 0.0% |
| 31–60 minutes | 0 | 0.0% |
| 1–2 hours | Fewer than 5 | Suppressed |
| 2–4 hours | 0 | 0.0% |
| More than 4 hours | Fewer than 5 | Suppressed |
| Symptoms had been present for one or more days | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
10. AMBULANCE — How long did it take for an ambulance to arrive after it was requested?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| 10 minutes or less | 0 | 0.0% |
| 11–20 minutes | Fewer than 5 | Suppressed |
| 21–30 minutes | Fewer than 5 | Suppressed |
| 31–60 minutes | 0 | 0.0% |
| More than 1 hour but less than 2 hours | 0 | 0.0% |
| 2–4 hours | 0 | 0.0% |
| More than 4 hours | 0 | 0.0% |
| An ambulance did not attend | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
11. Did ambulance officers begin assessment or treatment at the scene?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes | Fewer than 5 | Suppressed |
| No | 0 | 0.0% |
| Only a limited assessment or treatment was possible | 0 | 0.0% |
| The patient was treated by another health professional first | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
12. After the ambulance arrived, approximately how long was it before the patient left for a treatment facility?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| 10 minutes or less | 0 | 0.0% |
| 11–20 minutes | Fewer than 5 | Suppressed |
| 21–30 minutes | Fewer than 5 | Suppressed |
| 31–60 minutes | 0 | 0.0% |
| More than 1 hour | 0 | 0.0% |
| The patient was treated at the scene and not transported | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
13. Approximately how long did the ambulance journey to the first treatment point take?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| 15 minutes or less | Fewer than 5 | Suppressed |
| 16–30 minutes | 0 | 0.0% |
| 31–60 minutes | 0 | 0.0% |
| 1–2 hours | 0 | 0.0% |
| 2–4 hours | 0 | 0.0% |
| More than 4 hours | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
14. After reaching the hospital, how long did the patient remain with ambulance officers before hospital staff formally took over their care?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| No noticeable delay | Fewer than 5 | Suppressed |
| 15 minutes or less | 0 | 0.0% |
| 16–30 minutes | Fewer than 5 | Suppressed |
| 31–60 minutes | 0 | 0.0% |
| 1–2 hours | 0 | 0.0% |
| 2–4 hours | 0 | 0.0% |
| More than 4 hours | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
15. FIRST TREATMENT POINT — What was the first treatment point?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| North West Regional Hospital | Fewer than 5 | Suppressed |
| Mersey Community Hospital | 0 | 0.0% |
| Launceston General Hospital | 0 | 0.0% |
| Royal Hobart Hospital | 0 | 0.0% |
| A district hospital or multipurpose health centre | 0 | 0.0% |
| A community health or urgent care service | 0 | 0.0% |
| A GP or medical centre | Fewer than 5 | Suppressed |
| A private hospital | 0 | 0.0% |
| Treatment began in the ambulance | 0 | 0.0% |
| Another facility | 0 | 0.0% |
| Unsure | 0 | 0.0% |
16. Was this the closest appropriate health facility?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes | 5 | 100.0% |
| No—the closest facility could not provide the required service | 0 | 0.0% |
| No—the ambulance was directed elsewhere | 0 | 0.0% |
| No for another reason | 0 | 0.0% |
| Unsure | 0 | 0.0% |
17. After arriving, approximately how long was it before the patient was first assessed by a nurse, doctor or appropriate clinician?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Immediately | Fewer than 5 | Suppressed |
| Within 10 minutes | 0 | 0.0% |
| 11–30 minutes | Fewer than 5 | Suppressed |
| 31–60 minutes | 0 | 0.0% |
| 1–2 hours | Fewer than 5 | Suppressed |
| 2–4 hours | 0 | 0.0% |
| 4–8 hours | 0 | 0.0% |
| More than 8 hours | 0 | 0.0% |
| Unsure | 0 | 0.0% |
18. Approximately how long after arrival did meaningful treatment begin?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Immediately | Fewer than 5 | Suppressed |
| Within 30 minutes | 0 | 0.0% |
| 31–60 minutes | Fewer than 5 | Suppressed |
| 1–2 hours | Fewer than 5 | Suppressed |
| 2–4 hours | 0 | 0.0% |
| 4–8 hours | 0 | 0.0% |
| 8–12 hours | 0 | 0.0% |
| 12–24 hours | 0 | 0.0% |
| More than 24 hours | 0 | 0.0% |
| No meaningful treatment was provided there | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
19. Could the first treatment point provide the care that was needed?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes—the condition was treated there | 0 | 0.0% |
| Partly—the patient was assessed and stabilised | Fewer than 5 | Suppressed |
| No—the patient required transfer | Fewer than 5 | Suppressed |
| No—the required treatment was unavailable | 0 | 0.0% |
| The patient was discharged without the problem being resolved | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
20. Which services appeared to be unavailable or delayed at the first treatment point?
Answered: 5 — more than one answer could be selected
| Answer | Responses | Percentage |
|---|---|---|
| No service was missing or delayed | Fewer than 5 | Suppressed |
| Emergency doctor | 0 | 0.0% |
| Specialist doctor | 0 | 0.0% |
| Cardiology service | Fewer than 5 | Suppressed |
| Cardiac catheterisation or angiography | Fewer than 5 | Suppressed |
| Stroke specialist or stroke unit | 0 | 0.0% |
| CT or other diagnostic imaging | Fewer than 5 | Suppressed |
| Pathology or blood-test results | 0 | 0.0% |
| Operating theatre | 0 | 0.0% |
| Intensive care bed | 0 | 0.0% |
| General hospital bed | Fewer than 5 | Suppressed |
| Mental health service | 0 | 0.0% |
| Maternity or paediatric service | 0 | 0.0% |
| Ambulance or patient transport | 0 | 0.0% |
| Other | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
21. CARDIAC — If this was a suspected cardiac event, how long did it take to receive an ECG or initial cardiac assessment?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Within 10 minutes | Fewer than 5 | Suppressed |
| 11–30 minutes | 0 | 0.0% |
| 31–60 minutes | 0 | 0.0% |
| 1–2 hours | 0 | 0.0% |
| More than 2 hours | 0 | 0.0% |
| It was not provided at the first treatment point | 0 | 0.0% |
| Not applicable—it was not a cardiac event | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
22. STROKE — If this was a suspected stroke, how long did it take to receive brain imaging such as a CT scan?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Within 30 minutes | 0 | 0.0% |
| 31–60 minutes | 0 | 0.0% |
| 1–2 hours | 0 | 0.0% |
| 2–4 hours | 0 | 0.0% |
| More than 4 hours | 0 | 0.0% |
| Imaging was not provided at the first treatment point | 0 | 0.0% |
| Not applicable—it was not a stroke event | 5 | 100.0% |
| Unsure | 0 | 0.0% |
23. Was the patient told that a time-sensitive treatment was available or required?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes, and it was provided within the required time | 0 | 0.0% |
| Yes, but it was delayed | Fewer than 5 | Suppressed |
| Yes, but it could not be provided | Fewer than 5 | Suppressed |
| No time-sensitive treatment was required | 0 | 0.0% |
| No explanation was given | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
24. TRANSFER — Was the patient transferred to another hospital or facility?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes | Fewer than 5 | Suppressed |
| No | Fewer than 5 | Suppressed |
| A transfer was planned but did not happen | 0 | 0.0% |
| The patient arranged their own travel to another facility | 0 | 0.0% |
| Unsure | 0 | 0.0% |
25. Why was the transfer required?
Answered: 5 — more than one answer could be selected
| Answer | Responses | Percentage |
|---|---|---|
| Specialist treatment was unavailable | Fewer than 5 | Suppressed |
| Diagnostic equipment or imaging was unavailable | Fewer than 5 | Suppressed |
| Cardiac treatment was unavailable | Fewer than 5 | Suppressed |
| Stroke treatment was unavailable | 0 | 0.0% |
| Surgery was unavailable | 0 | 0.0% |
| No intensive care bed was available | 0 | 0.0% |
| No suitable hospital bed was available | 0 | 0.0% |
| Mental health treatment was unavailable | 0 | 0.0% |
| The patient needed a higher level of care | 0 | 0.0% |
| The original facility was closing or had limited operating hours | 0 | 0.0% |
| Another reason | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
26. Where was the patient transferred?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| North West Regional Hospital | 0 | 0.0% |
| Mersey Community Hospital | 0 | 0.0% |
| Launceston General Hospital | Fewer than 5 | Suppressed |
| Royal Hobart Hospital | 0 | 0.0% |
| Another Tasmanian public hospital | 0 | 0.0% |
| A Tasmanian private hospital | 0 | 0.0% |
| A hospital outside Tasmania | 0 | 0.0% |
| Another health facility | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
27. How was the patient transferred?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Road ambulance | Fewer than 5 | Suppressed |
| Emergency helicopter | 0 | 0.0% |
| Fixed-wing air ambulance | 0 | 0.0% |
| Private vehicle | 0 | 0.0% |
| Community or non-emergency patient transport | 0 | 0.0% |
| Another method | 0 | 0.0% |
| Transfer did not occur | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
28. How long was it from the decision to transfer until the patient departed?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| 30 minutes or less | 0 | 0.0% |
| 31–60 minutes | Fewer than 5 | Suppressed |
| 1–2 hours | 0 | 0.0% |
| 2–4 hours | 0 | 0.0% |
| 4–8 hours | 0 | 0.0% |
| 8–12 hours | 0 | 0.0% |
| 12–24 hours | 0 | 0.0% |
| More than 24 hours | 0 | 0.0% |
| The transfer did not occur | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
29. After arriving at the receiving hospital, how long was it before the required specialist or definitive treatment began?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Immediately | Fewer than 5 | Suppressed |
| Within 30 minutes | Fewer than 5 | Suppressed |
| 31–60 minutes | 0 | 0.0% |
| 1–2 hours | 0 | 0.0% |
| 2–4 hours | Fewer than 5 | Suppressed |
| 4–8 hours | 0 | 0.0% |
| 8–12 hours | 0 | 0.0% |
| 12–24 hours | 0 | 0.0% |
| More than 24 hours | 0 | 0.0% |
| The required treatment was not provided | 0 | 0.0% |
| Not applicable | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
30. OUTCOME — What was the immediate outcome?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| The patient was treated successfully and discharged | Fewer than 5 | Suppressed |
| The patient was admitted and recovered | Fewer than 5 | Suppressed |
| The patient improved but required continuing treatment | 0 | 0.0% |
| The patient was left with short-term complications | 0 | 0.0% |
| The patient was left with long-term complications | Fewer than 5 | Suppressed |
| The patient’s condition became worse | Fewer than 5 | Suppressed |
| The patient died | 0 | 0.0% |
| The outcome is not yet known | 0 | 0.0% |
| Prefer not to say | Fewer than 5 | Suppressed |
31. Were there delays at any stage that you believe affected the patient’s outcome?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes—definitely | Fewer than 5 | Suppressed |
| Yes—possibly | Fewer than 5 | Suppressed |
| No | Fewer than 5 | Suppressed |
| Unsure | 0 | 0.0% |
32. Did a health professional indicate that a delay may have affected the outcome or treatment options?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes | Fewer than 5 | Suppressed |
| No | Fewer than 5 | Suppressed |
| The issue was discussed but no conclusion was given | 0 | 0.0% |
| No explanation was provided | 0 | 0.0% |
| Unsure | Fewer than 5 | Suppressed |
| Prefer not to say | 0 | 0.0% |
33. What continuing effects or complications occurred?
Answered: 5 — more than one answer could be selected
| Answer | Responses | Percentage |
|---|---|---|
| No continuing effects | 0 | 0.0% |
| Reduced heart function or continuing cardiac problems | Fewer than 5 | Suppressed |
| Weakness, paralysis or mobility problems | 0 | 0.0% |
| Speech, memory or cognitive problems | 0 | 0.0% |
| Breathing difficulties | 0 | 0.0% |
| Ongoing pain | Fewer than 5 | Suppressed |
| Need for additional surgery or medical treatment | 5 | 100.0% |
| Need for rehabilitation | Fewer than 5 | Suppressed |
| Need for personal or family care | 0 | 0.0% |
| Mental health effects | Fewer than 5 | Suppressed |
| Loss of employment or ability to work | Fewer than 5 | Suppressed |
| Financial hardship | Fewer than 5 | Suppressed |
| The patient died | 0 | 0.0% |
| Another effect | 0 | 0.0% |
| Unsure | 0 | 0.0% |
| Prefer not to say | 0 | 0.0% |
34. How much does the event continue to affect the patient or family?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| 1—No continuing effect | Fewer than 5 | Suppressed |
| 2—Minor effect | Fewer than 5 | Suppressed |
| 3—Moderate effect | Fewer than 5 | Suppressed |
| 4—Major effect | Fewer than 5 | Suppressed |
| 5—Severe or permanent effect | 0 | 0.0% |
| Prefer not to say | 0 | 0.0% |
35. FAILURE POINT — Where did the most significant delay or failure occur?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Recognising the seriousness of the condition | Fewer than 5 | Suppressed |
| Obtaining telephone or emergency assistance | 0 | 0.0% |
| Waiting for an ambulance | 0 | 0.0% |
| Travel to the first treatment point | 0 | 0.0% |
| Ambulance handover at the hospital | 0 | 0.0% |
| Waiting for initial hospital assessment | Fewer than 5 | Suppressed |
| Waiting for diagnostic tests or results | 0 | 0.0% |
| Required treatment was unavailable locally | Fewer than 5 | Suppressed |
| Waiting for a specialist | 0 | 0.0% |
| Waiting for a hospital bed | Fewer than 5 | Suppressed |
| Waiting for a transfer decision | 0 | 0.0% |
| Waiting for transfer transport | 0 | 0.0% |
| Travel to the receiving hospital | 0 | 0.0% |
| Waiting for treatment at the receiving hospital | 0 | 0.0% |
| Discharge or follow-up care | 0 | 0.0% |
| There was no significant delay or failure | 0 | 0.0% |
| Unsure | 0 | 0.0% |
36. How well were the patient and family kept informed?
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| 1—Not informed | Fewer than 5 | Suppressed |
| 2—Poorly informed | 0 | 0.0% |
| 3—Adequately informed | Fewer than 5 | Suppressed |
| 4—Well informed | Fewer than 5 | Suppressed |
| 5—Very well informed | 0 | 0.0% |
| Not applicable | 0 | 0.0% |
40. I understand that my anonymous response may be combined with other responses and used in public reports, policy discussions or submissions.
Answered: 5
| Answer | Responses | Percentage |
|---|---|---|
| Yes | 5 | 100.0% |
| No | 0 | 0.0% |